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How 9988win Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform — and how we keep that data secure.

Account data protectionJazzCash & Easypaisa payment privacyRaast transfer data handlingCookie and device data clarityYour right to access or remove data
9988win How 9988win Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or request removal of your personal data, our support team handles privacy requests directly. Use the channel that works for you — we aim to respond to data-related queries as a priority.

Email Support Send your privacy request to our support email. Include your registered account number or mobile number so we can locate your data record without delay.
Live Chat Open the chat window on our site, select Account and Privacy from the topic menu, and describe your request. A support agent will handle it directly.
Account Settings Path Log in, go to My Account, then Privacy and Data. From there you can download your activity log or submit a deletion request for non-essential stored data.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Every layer of our data handling — from the moment you enter your JazzCash number to the point a Raast withdrawal is confirmed — is covered by the practices below. We do not leave gaps between policy and practice.

Encryption in Transit and at Rest

All data moving between your device and our servers uses SSL encryption. Stored account records, including payment identifiers for JazzCash and Easypaisa, are encrypted at rest.

Cookie and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how the account flow is used. You can adjust cookie preferences from the settings menu on any page.

Retention and Deletion

We keep transaction and identity data for the period required by applicable obligations. When that period ends, data is deleted from active records. You can request earlier removal of non-essential data via account settings.

Third-Party Data Boundaries

Payment processors handling Easypaisa and Raast flows only receive the data needed to complete your transaction. They cannot use it for any other purpose under our data-sharing agreements.

Common Questions About Your Privacy on 9988win

These are the questions we receive most often about data, account privacy, and your rights as someone who holds an account with us.

We collect your name, mobile number, and the payment identifier you use — such as your JazzCash or Easypaisa number. We also log device type and session data for account security purposes.

Your payment details are shared only with the processor handling your specific transaction — for example, the Easypaisa or Raast gateway. They are contractually restricted from using that data for anything else.

Transaction and identity records are kept for as long as our operational and legal obligations require. Once that period ends, the data is removed from active systems. You can request a timeline for your specific records via support.

Yes. Log in, go to My Account, then Privacy and Data, and use the download option. Alternatively, contact us via live chat or email and we will send your data record directly.

Submit a deletion request through My Account under Privacy and Data, or contact support via live chat. We will confirm which data can be removed and process the request within the applicable period.

We use session cookies for login continuity and analytics cookies to understand account flow usage. You can review and adjust your cookie preferences from the settings menu visible on any page of the site.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.